Terms of use

Introduction

Please before using the website www.divinum.gr consult these terms and conditions and make sure you have understood them and that you absolutely agree with them

The Life ltd Company sells products through Internet (e-shop). The website www.divinum.gr is an online shopping store and sell products via the Internet that created the company operates under the name Helen Koutloumpasi Ltd discreetly Life M title. Ltd. and trade name of product Divinum. Head office takes place in Ritini and the branch situated in Anatolikis Thrakis 71.  The email is [email protected] , telephone: 2310 948560.

The following terms and conditions will apply to the use of the online shop www.divinum.gr Each user enters and transacts or use the services of the shop (he/she briefly called “visitor” and / or “user” or ” customer “depending on he/she is limited to only visit the store or order product). Finally, he /she is considered that accepts the following conditions, without exception.

General terms

The Company reserves the right to modify or revise freely the terms, conditions of use and transactions from the online store, when decides that it is necessary. Also, the company do not obligate to inform consumers of any change in this online store.

Information and product description

Please note that, the information are given in the website for products (herbs, spices, etc) and their properties have been written according to books, botany textbooks and surveys. It is important that you do not replace medical advice or prescription.

Information and product descriptions are absolutely accurate in website www.divinum.gr.  In particular, there are the main and quality characteristics and the right quantities and prices of products.

However on your computer screen some products may appear slightly different in size, color and texture in relation to reality. The company is not responsible and is not bound by electronic data entries made in error / mistake by the common experience and shall be entitled to change of any time aware of their existence.

Limitation of responsibility

The Company regarding the online shop does not responsible for compensation for any possible damage from the cancellation of orders or creates custom product delay or other any reason. However, the company has at full obligation to refund the price of the order if it has been paid.

Product’s prices

The prices of product include VAT.

These prices and quantities are available. The company reserves the right to modify the description and the prices of its products without prior notice. However, the company commits to send the products with the same characteristics and prices, that they appear on the website at the property time.

Payment methods

1.Credit / Debit Card:

• You can pay your order (www.divinum.gr) with credit cards VISA and MASTERCARD.
• You should make transaction via Internet safely in real time. Eurobank bank carries out the transaction on behalf of           company.
• In this process, the company does not involve in private data of your credit / debit card. Also, information do not save in   the system.
• In case the customers make the transaction and they do not owner of the credit card and they use other, the company

does not be responsibility and does not has obligation to refund.

2. Paypal:

• You should pay with PayPal directly and automatically

3.Cash on delivery

• You can pay immediately the products in ELTA courier deliver. For shipments on delivery there is an additional charge € 2 to the shipping costs.

4.By bank transfer:

When completing your order choose a payment method “Bank Transfer”.  Deposit the amount to the following account of the company:

       Bank: Eurobank
       Account number: 0026.0024.11.0200638516
       IBAN Account: GR7902600240000110200638516
       Holder: ELENI KOUTLOUMPASI Ltd

MORE INFORMATION:

In bank account you fill your order number and your name. Customers own pay the transaction costs from each any Greek or foreign bank.

To avoid extra charges or delays in the payment of your order, you should deposit the amount directly to the Eurobank bank.

Sending Product

The products ship door-door with ELTA courier and they are delivered safely within two or three working days from the day of payment of the order.

Delivery in European countries the products are sent by ELTA courier within 2-7 working days from order confirmation. In third countries are sent by ELTA courier within  15-20 working days from order confirmation and the company does not be responsible for any customs clearance products.

The company does not be responsible in case of delay in delivery due to extreme weather conditions, strikes and force majeure. Thus, the delivery deadline will be extended as long as it takes. The charge transport is calculated and proposed on the order form. The products are always accompanied by these documents.

The customer has the possibility to choose the type of document you want (receipt or invoice). You should fill the appropriate field on the web.

Orders in Greece cost 2.50 euro if you choose cash on delivery, the cost is EUR 4.50, while for orders higher than 50 €, the shipping is free throughout Greece

Order cancellation

If you wish to cancel the order during the online order process, you can press “cancel” and the ordering process is automatically interrupted.

Return policy

The company supports online shops and is informed about products which descriptions display its pages. The company, encourage people to use the Internet in theirs daily purchases.

However, if you do not pleased by your order, you can return part or all products within fourteen (14) days of receipt.

It clarified that the returned products must not be used, worn, altered or damaged and the labels that accompany the product should be present, just as it was when you received it along with the sales receipt or invoice.  Also, you must communicate via e-mail at [email protected] and the company gives you the property instruction and return code. If does not available the new product that you want, the company will return your money or the amount of the product purchase is credited to your account and can be used in any new order you wish. In all these cases, return costs are charged to the customer

Returns due to delivery error

In all cases that the company delivers other product and makes mistake with type or amount, or missing a product than those ordered, you should contact via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..”>[email protected]. Customer should return the goods and the company checks and amend the mistake. Customer should return the product in the main package exactly as received.  In this case, return cost of product are sold by the company. It is necessary that customer maintain the product in initially situation. The company can refuse to change the product if there is possible deception.

Return of imperfect products.

You should return the imperfect products 7 calendar days of the delivery. It is necessary; the product must not be damaged and has all original documents (eg  Retail etc) and full packaging. The company will make effort to be replaced with same or similar product and customer do not charge anything. You must inform us by e-mail at [email protected]. The company will send you instructions; in what way you return the product and give you return code. If the product is no longer available, it will be replaced with equivalent product upon request or the company returns your money.

Links

All the links in this site are not controlled by the Company and it does not have responsibility for the contents, changes or how to update them.

Advertisements

The company inform customers of new available products on the market and other offers, payment methods etc.. Thus, the company can send advertising – informational messages to electronic or postal address or by telephone. The website www.divinum.gr will not abuse this service and in case users do not desire to inform, they can request the termination.

Privacy

All the personal information (name, email, home address, etc) are in private. The personal data that you share with us are used exclusively for your transactions.

Secure Transactions

Cookies policy

The site of online shop www.divinum.gr uses cookies because without them it would be impossible to operate some of the basic services. For instance cookies are significant about the status of orders, some of options, preserving data in the cart or list, recognition and facilitation of users and the possibility to improve company the content of the website. Cookies do not cause damage to computer and all the files are kept on them while at each exit from the site is automatically deleted.

Learn more about cookies in www.cookiecentral.com

Copyright

All the contents of the online shop, including the trade names, trademarks, images, graphics, photographs, texts etc.,  are the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law and international conventions or intellectual property of others for which the Company has received a license for its own exclusive needs and for the operation of the shop.  It not allowed any copying, transfer or create content-based derivative work this or misleading the public about the real provider of the shop.

The reproduction, republication, uploading, posting, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written consent of COMPANY or any other copyright holder. The names, images, logos and trademarks listed and describe the online store with shopping www.divinum.gr & divinum mark or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively and they are protected by applicable trademark laws. In the online store does not provide any use for a license or right by third parties.

Applied law – Courts

All transactions in www.divinum.gr  governed by the International and European law that regulates issues relating to electronic commerce, as well as the Law on Consumer Protection (N. 2251/1994) regulating matters relating to sales from distance. For any economical or other difference that might occur during the use of the current website/ online shop the exclusive competent are the court of law in Thessaloniki, Greece.